{"id":140,"date":"2026-10-19T15:32:51","date_gmt":"2026-10-19T08:32:51","guid":{"rendered":"https:\/\/www.365-works.com\/it-support-maintenance\/"},"modified":"2026-10-22T10:21:43","modified_gmt":"2026-10-22T03:21:43","slug":"it-support-maintenance","status":"publish","type":"page","link":"https:\/\/www.365-works.com\/th\/it-support-maintenance\/","title":{"rendered":"IT Support &#038; Maintenance"},"content":{"rendered":"\n<main class=\"wp-block-group alignfull rw-wrap is-layout-flow wp-block-group-is-layout-flow\">\n<style>\n:root{--rw-o:#F47920;--rw-o2:#FF9B42;--rw-dk:#12151A;--rw-dk2:#1B2028;--rw-gr:#5B6068;--rw-lt:#F5F6F8;--rw-tx:#2A2F36}\nbody{background:var(--rw-lt)}\n.wp-site-blocks{padding-top:0!important}\n.wp-site-blocks>*{margin-block-start:0!important}\nheader.wp-block-template-part{position:sticky;top:0;z-index:50;background:rgba(18,21,26,.92);backdrop-filter:blur(10px);border-bottom:1px solid rgba(244,121,32,.25)}\n.admin-bar 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112px,#fff!important}.rw-grid>.rw-card:nth-child(4){background:url(\"data:image\/svg+xml,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20100%20100'%20fill%3D'none'%20stroke%3D'%23F47920'%20stroke-opacity%3D'0.2'%20stroke-width%3D'3'%20stroke-linecap%3D'round'%20stroke-linejoin%3D'round'%3E%3Cpath%20d%3D'M24%2014h36l16%2016v56H24z'%2F%3E%3Cpath%20d%3D'M60%2014v16h16'%2F%3E%3Cpath%20d%3D'M34%2042h30M34%2052h30M34%2062h18'%2F%3E%3Cpath%20d%3D'M34%2076c6-6%2010%204%2016-2s8%202%2014-2'%2F%3E%3C%2Fsvg%3E\") no-repeat right 22px center \/ 112px 112px,#fff!important}.rw-grid>.rw-card:hover{background-size:124px 124px,auto!important}<\/style>\n\n\n<section class=\"wp-block-group alignfull rw-hero rw-hero-sm has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"rw-beams\" aria-hidden=\"true\"><span class=\"rw-bh\" style=\"top:88px;animation-duration:7s;animation-delay:-0s\"><\/span><span class=\"rw-bh rev\" style=\"top:220px;animation-duration:9s;animation-delay:-2.5s\"><\/span><span class=\"rw-bh\" style=\"top:352px;animation-duration:6.5s;animation-delay:-1.2s\"><\/span><span class=\"rw-bv\" style=\"left:132px;animation-duration:8s;animation-delay:-1s\"><\/span><span class=\"rw-bv\" style=\"left:396px;animation-duration:11s;animation-delay:-3.5s\"><\/span><span class=\"rw-bv\" style=\"left:660px;animation-duration:7s;animation-delay:-0.5s\"><\/span><span class=\"rw-bv\" style=\"left:968px;animation-duration:9.5s;animation-delay:-2s\"><\/span><span class=\"rw-bv\" style=\"left:1232px;animation-duration:8.5s;animation-delay:-4.5s\"><\/span><span class=\"rw-bv\" style=\"left:1496px;animation-duration:10s;animation-delay:-6s\"><\/span><\/div>\n\n\n<p class=\"rw-kicker wp-block-paragraph\">\/\/ Support<\/p>\n\n\n<h1 class=\"wp-block-heading rw-h1\">IT Support &amp; <em>Maintenance<\/em><\/h1>\n\n\n<p class=\"rw-lead wp-block-paragraph\">Ongoing IT support and maintenance to keep your systems running smoothly.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button rw-btn\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:support@365-works.com\">Talk to us<\/a><\/div>\n\n\n<div class=\"wp-block-button rw-btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/#Service-365-works\">All Services<\/a><\/div>\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull rw-sec rw-dev has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"rw-kicker wp-block-paragraph\">\/\/ Support<\/p>\n\n\n<h2 class=\"wp-block-heading rw-title\">IT Support &amp; Maintenance<\/h2>\n\n\n<p class=\"rw-sub wp-block-paragraph\">A dependable team to look after your IT, so you can focus on your business.<\/p>\n\n\n<div class=\"wp-block-group rw-grid rw-grid-2x is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group rw-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"rw-num wp-block-paragraph\">+ 01<\/p>\n\n\n<h3 class=\"wp-block-heading rw-card-title\">Helpdesk Support &amp; Outsourcing Service<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Remote and on-site help for users, plus outsourced IT staff working at your office.<span class=\"rw-pop-trigger\" data-pop=\"helpdesk-support\" hidden><\/span><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group rw-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"rw-num wp-block-paragraph\">+ 02<\/p>\n\n\n<h3 class=\"wp-block-heading rw-card-title\">Preventive Maintenance<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Regular check-ups, updates and patching to prevent problems before they happen.<span class=\"rw-pop-trigger\" data-pop=\"preventive-maintenance\" hidden><\/span><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group rw-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"rw-num wp-block-paragraph\">+ 03<\/p>\n\n\n<h3 class=\"wp-block-heading rw-card-title\">Monitoring &amp; Backup<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Keep an eye on critical systems and make sure your data is backed up.<span class=\"rw-pop-trigger\" data-pop=\"monitoring-backup\" hidden><\/span><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group rw-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"rw-num wp-block-paragraph\">+ 04<\/p>\n\n\n<h3 class=\"wp-block-heading rw-card-title\">Maintenance Agreements<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Support plans (MA) tailored to your systems and business hours.<span class=\"rw-pop-trigger\" data-pop=\"maintenance-agreements\" hidden><\/span><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull rw-sec rw-cta has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading rw-title\">Let\u2019s talk about your needs<\/h2>\n\n\n<p class=\"rw-sub wp-block-paragraph\">Tell us about your project and we\u2019ll recommend the right solution.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button rw-btn\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:support@365-works.com\">Email Us<\/a><\/div>\n\n\n<div class=\"wp-block-button rw-btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"tel:0615697498\">Call 061-569-7498<\/a><\/div>\n<\/div>\n\n<\/section>\n\n<\/main>\n\n\n\n<div class=\"rw-pop-srcs\"><div class=\"rw-pop-src\" id=\"pop-helpdesk-support\"><div class=\"rw-pop-hd\" style=\"--bg:url(https:\/\/www.365-works.com\/wp-content\/uploads\/2026\/10\/365works-pop-helpdesk-support.jpg)\"><p class=\"k\">\/\/ HELPDESK &amp; OUTSOURCING<\/p><h3>Helpdesk Support &amp; Outsourcing Service<\/h3><p>Remote and on-site help for your users, plus IT staff we provide to work at your office.<\/p><\/div><div class=\"rw-pop-bd\"><h4>What\u2019s included<\/h4><div class=\"rw-pop-grid\"><div><b>Remote support<\/b>Fast fixes over remote session.<\/div><div><b>On-site visits<\/b>Engineers on site when needed.<\/div><div><b>User requests<\/b>New users, passwords and access.<\/div><div><b>Ticket tracking<\/b>Every request logged and followed up.<\/div><div><b>IT outsourcing<\/b>Our IT staff stationed at your office.<\/div><div><b>Flexible contracts<\/b>Monthly or yearly outsourcing agreements.<\/div><\/div><h4>How we work<\/h4><ol class=\"rw-pop-steps\"><li><span><b>Contact.<\/b> Call, email or LINE our team.<\/span><\/li><li><span><b>Log.<\/b> Ticket created and prioritised.<\/span><\/li><li><span><b>Fix.<\/b> Resolve remotely or on site.<\/span><\/li><li><span><b>Close.<\/b> Confirm with the user and record.<\/span><\/li><\/ol><h4>What you get<\/h4><div class=\"rw-pop-grid\"><div><b>Quick response<\/b>Help when your team needs it.<\/div><div><b>Less downtime<\/b>Problems fixed faster.<\/div><div><b>Clear history<\/b>Every case recorded.<\/div><div><b>Friendly support<\/b>Thai-speaking engineers.<\/div><\/div><div class=\"rw-pop-cta\"><a class=\"pri\" href=\"mailto:support@365-works.com\">Email Us<\/a><a href=\"https:\/\/line.me\/R\/ti\/p\/@365works\" target=\"_blank\" rel=\"noopener\">LINE @365works<\/a><a href=\"tel:0615697498\">Call 061-569-7498<\/a><\/div><\/div><\/div><div class=\"rw-pop-src\" id=\"pop-preventive-maintenance\"><div class=\"rw-pop-hd\" style=\"--bg:url(https:\/\/www.365-works.com\/wp-content\/uploads\/2026\/10\/365works-pop-preventive-maintenance.jpg)\"><p class=\"k\">\/\/ PREVENTIVE MAINTENANCE<\/p><h3>Preventive Maintenance<\/h3><p>Regular check-ups, cleaning, updates and patching to stop problems before they happen.<\/p><\/div><div class=\"rw-pop-bd\"><h4>What\u2019s included<\/h4><div class=\"rw-pop-grid\"><div><b>Scheduled PM<\/b>Monthly, quarterly or yearly visits.<\/div><div><b>Hardware check<\/b>Fans, disks, power and temperature.<\/div><div><b>Updates<\/b>Firmware, OS and security patches.<\/div><div><b>PM report<\/b>Findings and recommendations.<\/div><\/div><h4>How we work<\/h4><ol class=\"rw-pop-steps\"><li><span><b>Schedule.<\/b> Agree PM plan and dates.<\/span><\/li><li><span><b>Inspect.<\/b> Check and clean equipment.<\/span><\/li><li><span><b>Update.<\/b> Apply patches and fixes.<\/span><\/li><li><span><b>Report.<\/b> Signed PM report with photos.<\/span><\/li><\/ol><h4>What you get<\/h4><div class=\"rw-pop-grid\"><div><b>Fewer breakdowns<\/b>Issues caught early.<\/div><div><b>Longer life<\/b>Equipment kept in good shape.<\/div><div><b>Up-to-date systems<\/b>Security patches applied.<\/div><div><b>Proof of care<\/b>Reports for audits.<\/div><\/div><div class=\"rw-pop-cta\"><a class=\"pri\" href=\"mailto:support@365-works.com\">Email Us<\/a><a href=\"https:\/\/line.me\/R\/ti\/p\/@365works\" target=\"_blank\" rel=\"noopener\">LINE @365works<\/a><a href=\"tel:0615697498\">Call 061-569-7498<\/a><\/div><\/div><\/div><div class=\"rw-pop-src\" id=\"pop-monitoring-backup\"><div class=\"rw-pop-hd\" style=\"--bg:url(https:\/\/www.365-works.com\/wp-content\/uploads\/2026\/10\/365works-pop-monitoring-backup.jpg)\"><p class=\"k\">\/\/ MONITORING AND BACKUP<\/p><h3>Monitoring &amp; Backup<\/h3><p>Keep an eye on critical systems and make sure your data is always backed up.<\/p><\/div><div class=\"rw-pop-bd\"><h4>What\u2019s included<\/h4><div class=\"rw-pop-grid\"><div><b>24\/7 monitoring<\/b>Servers, network and services with Zabbix.<\/div><div><b>Alerts<\/b>Instant notifications when something fails.<\/div><div><b>Backup jobs<\/b>Daily backups with Veeam or Synology.<\/div><div><b>Restore tests<\/b>Regular checks that data can be recovered.<\/div><\/div><h4>How we work<\/h4><ol class=\"rw-pop-steps\"><li><span><b>Set up.<\/b> Install monitoring and backup agents.<\/span><\/li><li><span><b>Define.<\/b> Thresholds, schedules and retention.<\/span><\/li><li><span><b>Watch.<\/b> Alerts handled by our team.<\/span><\/li><li><span><b>Review.<\/b> Monthly health and backup report.<\/span><\/li><\/ol><h4>What you get<\/h4><div class=\"rw-pop-grid\"><div><b>Early warning<\/b>Fix issues before users notice.<\/div><div><b>Safe data<\/b>Backups you can trust.<\/div><div><b>Less risk<\/b>Ready for ransomware or failure.<\/div><div><b>Clear reports<\/b>See status at a glance.<\/div><\/div><div class=\"rw-pop-cta\"><a class=\"pri\" href=\"mailto:support@365-works.com\">Email Us<\/a><a href=\"https:\/\/line.me\/R\/ti\/p\/@365works\" target=\"_blank\" rel=\"noopener\">LINE @365works<\/a><a href=\"tel:0615697498\">Call 061-569-7498<\/a><\/div><\/div><\/div><div class=\"rw-pop-src\" id=\"pop-maintenance-agreements\"><div class=\"rw-pop-hd\" style=\"--bg:url(https:\/\/www.365-works.com\/wp-content\/uploads\/2026\/10\/365works-pop-maintenance-agreements.jpg)\"><p class=\"k\">\/\/ MAINTENANCE AGREEMENTS<\/p><h3>Maintenance Agreements<\/h3><p>Support plans (MA) tailored to your systems, service levels and business hours.<\/p><\/div><div class=\"rw-pop-bd\"><h4>What\u2019s included<\/h4><div class=\"rw-pop-grid\"><div><b>Coverage<\/b>Servers, network, PCs, CCTV and more.<\/div><div><b>Service levels<\/b>Response times that match your needs.<\/div><div><b>PM visits<\/b>Scheduled preventive maintenance included.<\/div><div><b>Spare parts<\/b>Options for parts and replacement units.<\/div><\/div><h4>How we work<\/h4><ol class=\"rw-pop-steps\"><li><span><b>Review.<\/b> List equipment and support needs.<\/span><\/li><li><span><b>Propose.<\/b> Choose plan and service level.<\/span><\/li><li><span><b>Start.<\/b> Onboard systems and contacts.<\/span><\/li><li><span><b>Renew.<\/b> Yearly review and adjustment.<\/span><\/li><\/ol><h4>What you get<\/h4><div class=\"rw-pop-grid\"><div><b>Fixed cost<\/b>Predictable yearly budget.<\/div><div><b>Priority service<\/b>Faster response for MA customers.<\/div><div><b>One partner<\/b>All your IT under one contract.<\/div><div><b>Better uptime<\/b>Regular care keeps systems running.<\/div><\/div><div class=\"rw-pop-cta\"><a class=\"pri\" href=\"mailto:support@365-works.com\">Email Us<\/a><a href=\"https:\/\/line.me\/R\/ti\/p\/@365works\" target=\"_blank\" rel=\"noopener\">LINE @365works<\/a><a href=\"tel:0615697498\">Call 061-569-7498<\/a><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\/\/ Support IT Support &amp; Maintenance Ongoing IT support and maintenance to keep your systems running smoothly. \/\/ Support IT Support &amp; Maintenance A dependable team to look after your IT, so you can focus on your business. + 01 Helpdesk Support &amp; Outsourcing Service Remote and on-site help for users, plus outsourced IT staff [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width","meta":{"footnotes":""},"class_list":["post-140","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/pages\/140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/comments?post=140"}],"version-history":[{"count":9,"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/pages\/140\/revisions"}],"predecessor-version":[{"id":650,"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/pages\/140\/revisions\/650"}],"wp:attachment":[{"href":"https:\/\/www.365-works.com\/th\/wp-json\/wp\/v2\/media?parent=140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}