// Support

IT Support & Maintenance

Ongoing IT support and maintenance to keep your systems running smoothly.

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// Support

IT Support & Maintenance

A dependable team to look after your IT, so you can focus on your business.

+ 01

Helpdesk Support & Outsourcing Service

Remote and on-site help for users, plus outsourced IT staff working at your office.

+ 02

Preventive Maintenance

Regular check-ups, updates and patching to prevent problems before they happen.

+ 03

Monitoring & Backup

Keep an eye on critical systems and make sure your data is backed up.

+ 04

Maintenance Agreements

Support plans (MA) tailored to your systems and business hours.

Let’s talk about your needs

Tell us about your project and we’ll recommend the right solution.

Email Us
Call 061-569-7498

// HELPDESK & OUTSOURCING

Helpdesk Support & Outsourcing Service

Remote and on-site help for your users, plus IT staff we provide to work at your office.

What’s included

Remote supportFast fixes over remote session.
On-site visitsEngineers on site when needed.
User requestsNew users, passwords and access.
Ticket trackingEvery request logged and followed up.
IT outsourcingOur IT staff stationed at your office.
Flexible contractsMonthly or yearly outsourcing agreements.

How we work

  1. Contact. Call, email or LINE our team.
  2. Log. Ticket created and prioritised.
  3. Fix. Resolve remotely or on site.
  4. Close. Confirm with the user and record.

What you get

Quick responseHelp when your team needs it.
Less downtimeProblems fixed faster.
Clear historyEvery case recorded.
Friendly supportThai-speaking engineers.
Email UsLINE @365worksCall 061-569-7498

// PREVENTIVE MAINTENANCE

Preventive Maintenance

Regular check-ups, cleaning, updates and patching to stop problems before they happen.

What’s included

Scheduled PMMonthly, quarterly or yearly visits.
Hardware checkFans, disks, power and temperature.
UpdatesFirmware, OS and security patches.
PM reportFindings and recommendations.

How we work

  1. Schedule. Agree PM plan and dates.
  2. Inspect. Check and clean equipment.
  3. Update. Apply patches and fixes.
  4. Report. Signed PM report with photos.

What you get

Fewer breakdownsIssues caught early.
Longer lifeEquipment kept in good shape.
Up-to-date systemsSecurity patches applied.
Proof of careReports for audits.
Email UsLINE @365worksCall 061-569-7498

// MONITORING AND BACKUP

Monitoring & Backup

Keep an eye on critical systems and make sure your data is always backed up.

What’s included

24/7 monitoringServers, network and services with Zabbix.
AlertsInstant notifications when something fails.
Backup jobsDaily backups with Veeam or Synology.
Restore testsRegular checks that data can be recovered.

How we work

  1. Set up. Install monitoring and backup agents.
  2. Define. Thresholds, schedules and retention.
  3. Watch. Alerts handled by our team.
  4. Review. Monthly health and backup report.

What you get

Early warningFix issues before users notice.
Safe dataBackups you can trust.
Less riskReady for ransomware or failure.
Clear reportsSee status at a glance.
Email UsLINE @365worksCall 061-569-7498

// MAINTENANCE AGREEMENTS

Maintenance Agreements

Support plans (MA) tailored to your systems, service levels and business hours.

What’s included

CoverageServers, network, PCs, CCTV and more.
Service levelsResponse times that match your needs.
PM visitsScheduled preventive maintenance included.
Spare partsOptions for parts and replacement units.

How we work

  1. Review. List equipment and support needs.
  2. Propose. Choose plan and service level.
  3. Start. Onboard systems and contacts.
  4. Renew. Yearly review and adjustment.

What you get

Fixed costPredictable yearly budget.
Priority serviceFaster response for MA customers.
One partnerAll your IT under one contract.
Better uptimeRegular care keeps systems running.
Email UsLINE @365worksCall 061-569-7498